General Terms and Conditions

1. Scope of Application
These General Terms and Conditions apply to all contracts concluded between customers and naplesseries.com via our online shop. By placing an order, you agree to these terms in their entirety.

2. Conclusion of Contract

  • Product presentations online are non-binding
  • Your order constitutes a binding offer to purchase
  • Contract is formed when we accept your order via email confirmation

3. Prices and Payment

  • All prices include statutory VAT
  • Shipping costs are displayed separately during checkout
  • Accepted payment methods: Credit cards, PayPal, bank transfer

4. Delivery and Shipping

  • Delivery times are estimates only
  • Risk passes to customer upon handover to shipping carrier
  • We ship to most European countries

5. Right of Withdrawal
You may withdraw from your purchase within 14 days of receiving the goods without giving any reason. The withdrawal period expires after 14 days from the day you receive the goods.

6. Return Policy

  • Items must be unused and in original packaging
  • Customer bears return shipping costs
  • Refund will be processed within 14 days of receipt

7. Warranty
We provide warranty according to statutory regulations. Defects must be reported immediately upon receipt.

8. Liability
Our liability is limited to intent and gross negligence. We are not liable for slight negligence except in cases of injury to life, body or health.

9. Data Protection
Personal data is processed according to our Privacy Policy, available at naplesseries.com.

10. Final Provisions

  • These terms are governed by US law
  • Should individual provisions be invalid, the remainder remains effective
  • We reserve the right to modify these terms at any time

For any questions regarding these terms, please contact our customer service through the contact form on our website.